For plumbers, electricians, HVAC, roofers - and anyone else who loses work to missed calls
You're on a job. A customer calls. It goes to voicemail, so they call the next name on the list. You just lost the job.
Not any more. Within 30 seconds of the missed call, the customer gets a text in your business's name. TextedBack finds out what they need and sends you the details.
Nothing to install. Your number stays yours. Set up in one phone call. Canadian-owned, Ontario.
Call the number, wait for the message, then hang up. Within 30 seconds your phone gets the text your customer would get. That's the whole product.
calls to home-service trades go unanswered.
Analysis of 60 million inbound calls to home-services businesses.
of callers who don't get through never call back. They call a competitor.
Industry research on small-business phone behaviour.
of callers sent to voicemail hang up without leaving a message.
Forrester research on caller behaviour. Voicemail is where jobs go to die.
Two missed calls a week, one of them a real $400 job, is over $1,600 a month walking to the next name on Google. TextedBack is $99 a month.
You dial one code on your phone. That's the setup. Calls you answer, you answer. Calls you miss come to us.
The call comes to your phone as normal. If you don't pick up within 20 seconds, it comes to TextedBack instead of your voicemail. Your number doesn't change.
From your business, in your name. We ask what's wrong, where they are and when they're home. No quotes, no diagnosing, no pretending to be you.
One text to you (and the office, if you've got one): the problem, the address, when they're around, their number. You call back and book it however you book things.
Three lines and a number. Enough to call back knowing what you're walking into. Anything odd - a complaint, a commercial job, someone who wants a human - gets flagged to you instead of handled.
Every Monday you get a one-page email: calls missed, jobs captured, anything we weren't sure about.
Less than one recovered job a month. No contract, cancel any time.
One number, one phone. Missed calls texted back, jobs sent to you, Monday report.
Start free trialUp to three numbers. Jobs sent to you and the office. Web form inquiries answered too.
Start free trialNo setup fee. First two weeks free. Cancel any time by dialing one code - we'll tell you which.
Give us the numbers you don't want touched - family, friends, your supplier. They get a plain "leave a message" and we never read it. Everything else is deleted after seven days.
No. Your number stays on the van, the website and Google. You dial one code so unanswered calls forward to us. Dial another and it's off.
We can't text a landline, so they hear a short message asking what's wrong, where and when, and leave it. You get the same three lines either way.
No. It never gives a price, never diagnoses, and never puts anything in your diary. It finds out what the job is and gets it to you. You do the rest.
The texts are written automatically, in your business's name, from a sheet we fill in together on the setup call. A person checks anything it wasn't sure about. If a customer asks, it says so.
Rick Adams, in Bayfield, Ontario. You get his number, not a support ticket. If something's wrong, you call him.
Leave your name and number and Rick will call you back - or call him now. Fifteen minutes and you'll watch the first text land.
Or call Rick now: (548) 708-3500